Guardian Digital Technical Support
technical support engineers are available between the hours of 8:00 AM and 7:00
PM Eastern Time, Monday through Friday.
has the Linux expertise and personalized service required to ensure the Linux
solutions we provide enable your business to quickly and effectively build a
secure Internet presence. Our network and security engineers have the authoritative
answers to resolve your most difficult concerns.
call 1-866-GD-LINUX or email us at firstname.lastname@example.org.
We are very responsive to email, and any voicemails to our toll-free line
are returned within hours.
Technical support is available between the hours of 8:00 AM and 7:00 PM, Eastern
Time. Please call us toll-free at 1-866-GD-LINUX
or 201-962-7300 and ask for the technical support group. Be sure to have all
vital system information available before the call.
Guardian Digital can provide an initial evaluation of problems you may be
experiencing with your Guardian Digital product. This service suitable for
critical situations allows Guardian Digital support engineers to connect to
your system in a special "read only" mode and immediately determine issues
involving service interruptions, potential hardware problems, configuration
issues, and more. See our Remote Access Evaluation
section for further information.
Please be sure to have
the model and serial number of your Guardian Digital Linux Lockbox or registration
number if you've purchased EnGarde Secure Linux.
Please include as detailed
of a description of the problem as possible when submitting requests for support.
Take note of any error messages you may have received as well as steps already
taken in an attempt to remedy the problem.
Guardian Digital security
and support engineers are very attentive to support requests sent via email.
Upon receiving your initial support request with sufficient information about
your problem, you will be issued a support tracking number which can be used
to refer to your issue during the phases of resolution.