catering to thousands of cable service and broadband Internet subscribers,
keeping connections secure and operational is the number one priority.
For Community Home Entertainment (CHE), an Internet and cable service
provider in New York, this is not simply a priority but imperative
to their success. "We are consistently competing with larger cable
and ISP companies, and in order to effectively do that, we need
to ensure are customers are getting optimum services," says a senior
liaison for the organization.
Community Home Entertainment
began providing analog cable services to New York in 1983. Since
then they have grown rapidly extending their offerings to broadband
Internet and digital cable services. With only 16 employees dynamically
servicing thousands of high-speed Internet customers and no IT administrators
on staff, CHE needed an Internet and network solution that would
provide the perfect blend of security, functionality, and ease of
management for their organization and their customers. "We needed
a solution that was powerful and would essentially run on its own,"
says the representative. "It is crucial that we dedicate as much
of our resources as possible to our customers and not have to worry
how our network is running."
Security, Windows Familiarity, & End User Satisfaction
Searching for a cost-effective
solution, CHE opted to look into open source. Without any prior
knowledge of Linux, CHE entrusted Guardian Digital to provide a
secure Internet platform for their corporate network. The embedded
security provided by Guardian Digital products, along with the simplified
management capabilities and extensive support options resulted in
a decision to purchase two EnGarde Linux servers and corresponding
EnGarde WorkGroup Suite. "We very much wanted an affordable system
that would meet all our criteria and would offer us a seamless integration,"
the corporate liaison affirmed. "EnGarde was perfect because it
provides us with the security we demand, functionality we need,
and provided a flawless transition by still allowing employees to
operate Windows at the desktop level.
On top of basic network
security functions, EnGarde and the EnGarde WorkGroup Suite also
provides CHE with secure emailing and quota applications, customer
database functions, web hosting, and an end user interface utilized
by the thousands of CHE subscribers. "Guardian Digital has not only
provided us with the security we need to protect our internal network
but have also given us valuable productivity tools. The user interface
Guardian Digital created for CHE subscribers allow our customers
to check their email from anywhere. Plus, many of our typical customer
service inquires including password and account management can now
be handled online, allowing our customer service representatives
to concentrate on more critical subscriber issues," said the representative.
Protecting CHE's network
from viruses and other potentially debilitating attacks is the utmost
priority and was of constant concern. After the implementation of
EnGarde, however, security is still a priority but they are certain
their network is fully secure. "EnGarde provides us with the basis
to create corporate security policies so that we may fully ensure
the safety of our network and that of our customers' connection.
We would suffer a great loss of revenue and subscriber dissatisfaction
if email and web access was unavailable or was compromised in any
way. With Guardian Digital's engineered security we are more confident
than ever in our ability to consistently furnish our customers with
the Internet protection they require and the premier services they
have come to expect from us, giving CHE a distinct competitive edge
over many of the larger providers. Furthermore, with EnGarde quietly
protecting our network, we have more time to devote to customer
service and the development of new offerings which is priceless
to the development our company and the steadfast loyalty of our
users," the corporate liaison said.
Above and Beyond
security with the numerous support options provided by Guardian
Digital, CHE is satisfied with the results. "Guardian Digital Master
Support Services have been invaluable to us. No one here has experience
with Linux and the Guardian Digital technical support team has gone
above and beyond to make sure we understand the functionalities
of our network and most importantly how to keep it running smoothly.
Every time we send an email to technical support our inquiry is
answered quickly and professionally" the representative stated.
Already developing a
strong partnership, CHE anticipates continually looking to Guardian
Digital for upgrades and additional secure solutions as they become
necessary. "Our customers are always looking for better protection
from their ISP connection. It is our duty to make sure our system
is as secure as possible and Guardian Digital offers us the best
way to do that," the liaison concluded.
Learn more about
the Guardian Digital products
used to develop these solutions.