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Guardian Digital Secure Network Technical Support Services
 

All EnGarde Secure Linux Media Kits and corresponding security suites come with a pre-defined GDSN support contract as well as a one year subscription to GDSN software maintenance manager. Included GDSN technical support depends on the edition of each product chosen. Yearly renewals must be purchased for each EnGarde Secure Linux server and application suite purchased.

Additional support and services are also available and include Guardian Digital Incident Response Support and Professional Engineering services. Click here for more information on additional services available through Guardian Digital.

   

  • Access to Guardian Digital's Expert Technical TeamPriority
  • Support Included with Product Purchase & Renewal
  • Flexible, Cost-effective Service Options
  • Rapid Response Time

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  Overview     Support Options     Testimonials    More Information  

GDSN Technical Support Options

Guardian Digital Secure Network Technical Support offers a variety of options available with corresponding EnGarde Secure Linux or security suite purchases.

Basic Editions:
The purchase of Basic editions of EnGarde or corresponding security suites include 15-day Tier I (link to the tier page) support including basic installation & configuration assistance. Support requests will be accepted via email only and will be answered according to a promised response time of 2 business days.

Standard Editions:
The purchase of Standard editions of EnGarde or corresponding security suites include 60-day Tier I & II (link to tier page) priority support including basic installation, configuration and administration assistance. Support requests will be accepted via email and phone and will be answered according to a promised response time of 1 business day.

Corporate Editions:
The purchase of Corporate editions of EnGarde or corresponding security suites include 1 year Tier I, II, & III priority support including basic installation and configuration, administration, and remote access evaluation support. Support requests will be accepted via email and phone and will be answered according to a promised response time of 4 hours if submitted between the technical support operating hours of M-F 9am-5pm EST.

 
 

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