Guardian Digital Technical Support

Contact Technical Support
1-866-GD-LINUX
(201) 962-7300
customer.service@guardiandigital.com

Guardian Digital technical support engineers are available between the hours of 8:00 AM and 7:00 PM Eastern Time, Monday through Friday.

Guardian Digital has the Linux expertise and personalized service required to ensure the Linux solutions we provide enable your business to quickly and effectively build a secure Internet presence. Our network and security engineers have the authoritative answers to resolve your most difficult concerns.

Quick Links:

Pre-sales technical questions
Please call 1-866-GD-LINUX or email us at sales@guardiandigital.com. We are very responsive to email, and any voicemails to our toll-free line are returned within hours.

Post-sales product support
Technical support is available between the hours of 8:00 AM and 7:00 PM, Eastern Time. Please call us toll-free at 1-866-GD-LINUX or 201-962-7300 and ask for the technical support group. Be sure to have all vital system information available before the call.

Remote Diagnostic Support
Guardian Digital can provide an initial evaluation of problems you may be experiencing with your Guardian Digital product. This service suitable for critical situations allows Guardian Digital support engineers to connect to your system in a special "read only" mode and immediately determine issues involving service interruptions, potential hardware problems, configuration issues, and more. See our Remote Access Evaluation section for further information.

Contacting Technical Support:

Please be sure to have the model and serial number of your Guardian Digital Linux Lockbox or registration number if you've purchased EnGarde Secure Linux.

Please include as detailed of a description of the problem as possible when submitting requests for support. Take note of any error messages you may have received as well as steps already taken in an attempt to remedy the problem.

Guardian Digital security and support engineers are very attentive to support requests sent via email. Upon receiving your initial support request with sufficient information about your problem, you will be issued a support tracking number which can be used to refer to your issue during the phases of resolution.

 

 
 

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