Guardian Digital > Company > Licenses > Guardian Digital Global Hardware Warranty SupportGuardian Digital Global Hardware Warranty Support
The details of your Guardian Digital Limited Warranty are set forth below. The Guardian Digital Limited Warranty is only available in regions where Guardian Digital maintains local service or support operations. Nothing in this Guardian Digital Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and jurisdiction to jurisdiction.
What the Guardian Digital Limited Warranty Covers
Guardian Digital warrants that hardware products listed on the standard Guardian Digital product price list ("Hardware Products") will be free from material defects in materials and workmanship for the term set forth in the agreement established at the time of purchase.
This Hardware Product warranty applies to all Guardian Digital parts, accessories, and upgrades ("Options") sold with your Guardian Digital Hardware Product. Options purchased from Guardian Digital or a Guardian Digital authorized reseller and added to the Hardware Product after the initial Hardware Product purchase will be free from material defects in workmanship and materials for the term of the Hardware Product Warranty. If the warranty of the Hardware Product into which the Options have been installed has expired, the Option's warranty is ninety days.
Guardian Digital Hardware Products are manufactured from new parts, or from new and used parts; and, Guardian Digital Global Warranty Terms apply to your Hardware Product.
What the Guardian Digital Limited Warranty Does Not Cover
The Guardian Digital Limited Warranty is extended only to the original purchaser or original lessee of the Hardware Product and may be void in the event that the Hardware Product is transferred. Unless otherwise agreed to in writing by Guardian Digital, warranties are valid only: (i) within the original country of purchase; or (ii) if the original country of purchase is in the European Union, within the European Union. Hardware Products that are installed outside the country of purchase may be eligible for warranty services if you have executed and are in conformity with a current Passport or Global Purchase Agreement and have provided Guardian Digital with the required installation reports. Guardian Digital does not warrant uninterrupted or error-free operation of Hardware Products.
No warranty will apply to any Hardware Product or software media that has been (i) modified, altered or adapted without Guardian Digital's written consent; (ii) maltreated or used in a manner other than in accordance with that Hardware Product's or software media's manual; (iii) repaired by any third party in a manner which fails to meet Guardian Digital's quality standards; (iv) improperly installed by any party other than Guardian Digital; (v) used with equipment or software not covered by this warranty, to the extent that problems are attributable to such use; (vi) relocated without Guardian Digital's written consent, to the extent that problems are attributable to the relocation; (vii) used directly or indirectly in supporting activities prohibited by U.S. or other national export regulations; (viii) used by parties appearing on the most current U.S. export exclusion list; (ix) relocated to countries subject to U.S. trade embargo or restrictions; or (x) used remotely to facilitate any activities in the countries referenced in (ix), above.
Any services provided for Hardware Products or software media which are not covered by warranty will be billed on a time and materials basis.
In the event that the Guardian Digital serial number tag on the Hardware Product has been removed or tampered with, the warranty will be void. Customer may not dismantle or subdivide any Hardware Products sold and warranted as part of a preconfigured and factory tested system. Any attempt to dismantle or subdivide such systems constitutes a modification or alteration of the Hardware Product which voids the applicable warranty.
Term of the Guardian Digital Limited Warranty
The term of your hardware warranty coincides with the current Guardian Digital Support & Services agreement, renewable on an annual basis unless otherwise stated on the invoice.
Guardian Digital hardware appliances are comprised of a combination of hardware and software components designed to work in conjunction with each other. Customer must possess a valid Support & Services agreement in order to be eligible for hardware warranty.
The term of your warranty begins to run on the date the Hardware Product is installed by Guardian Digital or a Guardian Digital partner.
What You Should Do if You Experience a Problem
Unless otherwise designated in writing by Guardian Digital, Guardian Digital is the only party authorized to perform warranty service on Guardian Digital Hardware Products. Upon experiencing a problem, please contact Guardian Digital via Guardian Digital's established support procedures or through firstname.lastname@example.org.
You will be asked to provide the following information when requesting warranty service: your name, address, and contact information; serial number; a description of your Hardware Product and system configuration; a description of the problem; and, if applicable, your Global Purchase Agreement number. You may be required to provide proof of purchase and/or proof of the installation date of your Hardware Product prior to receiving warranty service.
In the event that: (i) Guardian Digital determines that your problem can be addressed by shipping a replacement part to you for installation in your Hardware Product (a "Customer Replaceable Unit" or "CRU"), Guardian Digital will ship a replacement part to your site ("Replacement CRU"). You are responsible for ensuring that the malfunctioning part or Hardware Product being replaced ("Malfunctioning Hardware") is returned to Guardian Digital in accordance with all Guardian Digital shipping or courier instructions. You agree to pay the published list price of any Replacement CRU in the event that you fail to return the corresponding Malfunctioning Hardware. Guardian Digital may withhold shipment of your Replacement CRU until Guardian Digital has received the Malfunctioning Hardware at a Guardian Digital-designated return center or may require that you provide a valid credit card or purchase order number to secure the return of Malfunctioning Hardware. You are responsible for shipping costs and bear the risk of loss associated with returning your Malfunctioning Hardware to Guardian Digital. Replacement CRUs will be of new or like-new quality. Title in all Malfunctioning Hardware shall transfer back to Guardian Digital upon removal from your system. Replacement CRUs assume the warranty status of the Hardware Product into which they are installed and have no separate or independent warranty of any kind.
It is your responsibility to back up all data on any hard drives or storage devices before returning Malfunctioning Hardware to Guardian Digital. Guardian Digital is not responsible for any data lost or damaged as part of the warranty return or repair process nor for any associated data restoration. Further, it is your responsibility to ensure that no confidential, proprietary, or personal information remains on your Malfunctioning Hardware before returning it to Guardian Digital.
In the event that a firmware or software update or upgrade is required in order to address your problem, Guardian Digital will provide you with instructions for obtaining the update or upgrade. Unless otherwise designated by Guardian Digital, you are responsible for performing all necessary updates or upgrades.
Guardian Digital may require that you return your system to the original factory-shipped hardware and software configuration before providing warranty service to you.
NEITHER PARTY WILL BE LIABLE FOR ANY INDIRECT, PUNITIVE, SPECIAL, INCIDENTAL, OR CONSEQUENTIAL DAMAGES IN CONNECTION WITH OR ARISING OUT OF THIS WARRANTY (INCLUDING, WITHOUT LIMITATION, LOSS OF BUSINESS, REVENUE, PROFITS, GOODWILL, USE, DATA, ELECTRONICALLY TRANSMITTED ORDERS, OR OTHER ECONOMIC ADVANTAGE), HOWEVER THEY ARISE, WHETHER IN BREACH OF CONTRACT, BREACH OF WARRANTY OR IN TORT, INCLUDING NEGLIGENCE, AND EVEN IF THAT PARTY HAS PREVIOUSLY BEEN ADVISED OF THE POSSIBILITY OF SUCH DAMAGES. LIABILITY FOR DAMAGES WILL BE LIMITED ADND EXCLUDED, EVEN IF ANY EXCLUSIVE REMEDY PROVIDED FOR FAILS OF ITS ESSENTIAL PURPOSE. SOME STATES AND JURISDICTIONS DO NOT ALLOW LIMITATIONS UPON CONSEQUENTIAL DAMAGES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
YOUR SOLE AND EXCLUSIVE REMEDY AND Guardian Digital'S ENTIRE LIABILITY FOR BREACH OF WARRANTY WILL BE: (A) THE REPAIR OR, AT Guardian Digital'S OPTION AND EXPENSE, REPLACEMENT OF THE DEFECTIVE PRODUCT, OR, IF SUCH REPAIR OR REPLACEMENT IS NOT REASONABLY ACHIEVABLE, THE REFUND OF THE PURCHASE PRICE. ALL EXPRESS OR IMPLIED CONDITIONS, REPRESENTATIONS, AND WARRANTIES, INCLUDING ANY IMPLIED WARRANTY OR CONDITION OF MERCHANTABILITY, SATISFACTORY QUALITY, FITNESS FOR A PARTICULAR PURPOSE AND NON-INFRINGEMENT, ARE HEREBY EXCLUDED TO THE MAXIMUM EXTENT PERMITTED BY LAW. SOME STATES AND JURISDICATIONS DO NOT ALLOW LIMITATIONS UPON IMPLIED WARRANTIES, SO THE ABOVE LIMITATION MAY NOT APPLY TO YOU.
Nothing in this Guardian Digital Statement of Limited Warranty affects any statutory rights of consumers that cannot be waived or limited by contract. This warranty gives you specific legal rights, and you may also have other rights which vary from state to state and jurisdiction to jurisdiction.