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Experienced,
Knowledgeable Support Team Gets the Job Done
Simon Hickman, Firewall Specialist
with worldwide communications company AT&T, is used to being in
situations that require his years of security experience in making
difficult decisions as they pertain to his company.
When he was handed the responsibility
as technical architect to deliver a secure foundation for building
the security infrastructure for his organization, he turned to Guardian
Digital.
Simon learned shortly after starting
the EnGarde Secure Linux installation that it didn't support the
particular RAID controller installed in his servers. It was then
he decided to contact Guardian Digital for ideas on a resolution.
Here begins Simon's story of success
with Guardian Digital and how he came to realize the effective and
experienced support staff.
"So I email Guardian Digital to see
if we could do something to remedy the hardware incompatibility
situation, fully expecting either an automated response or none
at all.
To my surprise I get an email the
same day with a plan to remedy the situation. I supplied the requested
information about the RAID controller and within our management
allotted two week timeframe to have a working install with added
support for the previously unsupported controller. Not only was
the support timely, it was performed in a personable manner that
made me feel like our problem was important.
With experience of product support
over the last 12 years working within the IT sector, Guardian Digital
stand out as the most exceptional product vendor to date, other
commercial vendors pale in comparison. A fine product and a fine
team.
A shining example for the Linux establishment
and customer service in general."
Simon Hickman
Firewall Specialist
AT&T Delivery
IBM Building Petone Esplanade
Wellington, New Zealand
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